Privacy Policy

Effective Date: July 19, 2026

Introduction

21 Moda, owned and operated by Juan Hernandez Sanchez ("we," "us," or "our"), is an online fashion retailer based in Los Angeles County, California. This Privacy Policy covers our online store at https://www.21moda.com (the "Site"), which is hosted on the Shopify platform. It explains, in plain language, what information we collect, why we collect it, who we share it with, and the choices you have. By using the Site, you agree to the practices described in this policy.

Information We Collect

Information you give us. We collect information you choose to provide:

  • Orders. When you place an order, we collect your name, email address, phone number, billing address, and shipping address. Your payment information (such as your card number) is collected and processed by our payment processors — it is not stored by us. See "How We Share Information" below.
  • Customer accounts. If you create an account, we collect your login credentials, saved addresses, and order history.
  • Contact form. When you contact us through the Site, we collect your name, email address, phone number, and your message.
  • Newsletter. When you subscribe to our emails, we collect your email address.

Information collected automatically. When you browse the Site, we automatically collect your IP address, browser and device type, the pages and products you view, items you add to your cart, the date and time of your visit, the website that referred you, and your approximate location. This is collected through cookies, analytics tools, and server logs.

How We Use Information

We use the information we collect to:

  • Process, fulfill, and ship your orders, and email you order confirmations and tracking information;
  • Maintain your customer account, if you create one;
  • Respond to your questions and handle exchange requests;
  • Send marketing emails you signed up for — every email includes an unsubscribe link, and you can opt out at any time;
  • Improve the Site, our product selection, and the shopping experience;
  • Prevent fraud and protect the security of the Site and our customers; and
  • Comply with legal obligations, such as tax and accounting requirements.

Cookies and Tracking Technologies

Cookies are small text files stored on your device. The Site uses:

  • Necessary cookies, set by Shopify, that make core store functions work — keeping items in your cart, completing checkout, and keeping you signed in to your account;
  • Analytics cookies that help us understand how shoppers use the Site (such as Shopify analytics and similar tools like Google Analytics).

You can control or delete cookies through your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. Blocking necessary cookies may prevent the cart and checkout from working.

How We Share Information

We do not sell your personal information. We share information only with the parties needed to run the store:

  • Shopify, which hosts the Site and processes store data on our behalf;
  • Payment processors. Checkout is handled by third-party payment services, which may include Shop Pay, PayPal, Apple Pay, Google Pay, and major card networks (Visa, Mastercard, American Express, Discover, Diners Club). Your payment details are processed under those providers' own privacy policies; we do not store full card numbers.
  • Shipping carriers, such as the U.S. Postal Service, which receive your name and shipping address to deliver your order;
  • Legal requirements — if disclosure is required by law, subpoena, or court order, or to protect our rights, safety, or property;
  • Business transfers — if the business is sold, merged, or reorganized, information may transfer as part of that transaction; and
  • With your consent — any other sharing happens only if you agree to it.

Do Not Track and Global Privacy Control

Some browsers send "Do Not Track" (DNT) signals or Global Privacy Control (GPC) signals. The Site does not currently respond to DNT or GPC signals, because no uniform standard has been adopted for how sites like ours should process them. We honor privacy choices you make directly with us: email us at the address at the end of this policy and we will act on your request.

Your Privacy Rights

We extend the following rights to all of our customers and visitors as a matter of good practice, consistent with the California Consumer Privacy Act (CCPA/CPRA) framework:

  • Right to know and access the personal information we hold about you;
  • Right to correct inaccurate information, such as an outdated address on your account;
  • Right to delete your personal information, subject to legal exceptions (for example, records we must keep for tax purposes);
  • Right to opt out of marketing emails at any time via the unsubscribe link or by contacting us; and
  • No discrimination — we will never treat you differently for exercising a privacy right.

To exercise any of these rights, email us at 21moda@att.net. We may need to verify your identity before completing a request.

Data Retention

We keep personal information only as long as needed for the purposes above — for example, order records are kept as long as tax and accounting laws require, and newsletter emails are kept until you unsubscribe. After that, information is deleted or de-identified.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information, and we rely on Shopify's hosted checkout, which maintains its own security and payment-industry compliance programs. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Sites

The Site links to our social media profiles on Facebook, Instagram, and TikTok, and may link to other third-party sites. Those sites have their own privacy practices, and this policy does not cover them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a new effective date. If we make a material change, we will flag it conspicuously on the Site.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact:

21 Moda (Juan Hernandez Sanchez)
Email: 21moda@att.net
Website: https://www.21moda.com

Please also see our Terms of Use, which govern your use of the Site and purchases from our store.